Guaranteed Success
First Class Honours
service improvement proposal
SERVICE IMPROVEMENT PROPOSAL – IMPROVING APPOINTMENT
ATTENDANCE SCHEDULING IN OUTPATIENT MENTAL HEALTH SETTINGS.
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SUPPORTING INFORMATION WHICH MUST BE CONSIDERED BY THE WRITER
1. Go through the samples of service improvement proposal I attached,
and the literature review I have written about the problem Identified at
practice placement I attached, to give you overall view of what is
happening. The attachments will guide you through what you are expected
to write.
2. Remember the problem is about patient not attending their appointment
– a literature review I have written.
3. what we are writing NOW is a proposal (suggesting a solution) about
“IMPROVING APPOINTMENT ATTENDANCE SCHEDULING”.
SERVICE IMPROVEMENT PROPOSAL – IMPROVING APPOINTMENT
ATTENDANCE SCHEDULING IN OUTPATIENT MENTAL HEALTH SETTINGS.
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4. It was noticed by a student whilst on nursing practice placement that
community patient (outpatient) sometimes missed their appointment. It
was noticed that Community mental health team have not been sending a
reminder letter, email or phone call to remind a patient about their
appointment after being booked for it. Therefore, we have some patient
not turning up for their appointment.
5. The proposals are: (you are to provide 3 solutions and pick 1)
a. Sending a reminder letter to patient after being booked to remind
them. Making a suggestion that this would reduce the number of non-attender.
Is this solution ok? May be, at least every patient has got an address.
b.Phone call topatient after being booked to remind them.
SERVICE IMPROVEMENT PROPOSAL – IMPROVING APPOINTMENT
ATTENDANCE SCHEDULING IN OUTPATIENT MENTAL HEALTH SETTINGS.
Order 100% Plagiarism free essay now
Making a suggestion that this would reduce the number of non-attenders.
Is this solution ok? May be not, not all patient has got access to phone.
c. Sending email to patient after being booked to remind them.
Making a suggestion that this would reduce the number of non-attenders.
Is this solution ok? May be not, not all patient have access to internet
or email.
6. The method to be use is PDSA, you need to say why you are using it.
Read the attached samples to see how to address this.
Sending a reminder letter will be the best option. Process map attached.
7. Project Objectives
To reduce non-attendance rate
To promote patient safety
To improve the use of staff time
To reduce cost
