Samsung Galaxy Note 7 crisis

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This paper is for crisis management class. I want to discuss the crisis
that happened to Samsung when the company recalled the Galaxy Note 7 due
to the battery defect. The paper should give a quick background on the
issue and how it badly affected the company’s brand image. However, the
essential part is analyzing the problem in depth. So, I want the paper
to focus more on the analysis rather than presenting facts about the
issue itself!

Samsung Galaxy Note 7 crisis

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The goal of this paper is answering this question”why Samsung failed in
managing the crisis of Galaxy note seven battery explosion?” So, the
focus should be on the company’s reactions and how it dealt with the
issue. I hypothesize that the reasons why the company was not able to
manage this crisis successfully are the poor leadership and the lack of
innovation. In other words, it has failed in utilizing the two primary
factors in crisis management which are responsible leadership and
innovative solutions. The Leadership refers to the role of the leaders
of the company in managing and responding to the crisis in which they
should show some responsibility and tremendous courage and bravery in
tackling this difficult situation.

Samsung Galaxy Note 7 crisis

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The innovation refers to the creative
solutions that the company produces to solve the issue. Samsung only
created an app that can help customers measure the performance of the
battery and detect whether the battery has a problem or not, but this
solution was not very helpful or even creative. In the end, the company
decided to stop producing the phone, and this decision look like it
chose to ignore the issue rather than finding solutions, and as a
result, the company’s reputation was severely damaged. What I think is
that Samsung’s management performed poorly in those two factors and
therefore it could not overcome the crisis.

Samsung Galaxy Note 7 crisis

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The structure of the paper should include lit reviews on the topic
itself and other studies that confirm the hypothesis ( the importance of
leadership and innovations in overcoming crises) as well as supporting
each factor ( leadership & innovation) or the argument with several case
studies. For example, the case that can support the innovation argument
is the Tylenol case study when the company recalled all the poisoned
bottles and innovated new packaging techniques to ensure the safety of
the product. By taking this action, the company not only created
innovative solutions it also became the market leader in the
pharmaceutical industry as it established new standards in packaging
medicines. ( you can use this case in the paper, but I need another one
to support the leadership argument).
please see the file for more details.

Samsung Galaxy Note 7 crisis

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