“Rich Picture” (hand drawn) to fully illustrate your answer for Lidl (UK)
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You may find the information for LIDL UK retailer online, in Keynotes in the Library, Company reports, cases online, and the financial press. The
literature sources should be books, journals, refereed papers and
appropriate online sources. You should find the sources of information
that you will use to deliver the three assessment parts within the first
four weeks of the course. This is important and failure to complete this
task will jeopardise your performance on the module. Your submission
should address the following 3 Parts:

“Rich Picture” (hand drawn) to fully illustrate your answer for Lidl (UK)
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Part 1
Using the specific operations performance objectives it can be argued
that LIDL UK is focussed on satisfying its customers’ requirements for
fast and dependable services at a reasonable market price, through
strategic partnerships that assist its customers to improve the services
they offer. Specifically you should:
• Outline the essential components for ‘effective business operations
management’ (creating value for the customer) for LIDL’s operation
within the UK.

“Rich Picture” (hand drawn) to fully illustrate your answer for Lidl (UK)
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• Use a soft systems methodology to evaluate the issues LIDL UK might
face if they decide to introduce hybrid facilities to allow their
customers to continue shopping in store, as well as ‘order goods online
and have these delivered to the door’ to compete in the market place.
Support your discussion with appropriate business operations models
(i.e. operation strategy performance (priorities) model, customer value,
the service gap model, four v’s profile etc.).
• You should compare and contrast different models used by the sector in
which LIDL UK operates and recommend appropriate solutions to continue
being competitive in the market, make easier for customers to select and
buy their products (issues to consider centralised/decentralised
inventory and delivery chain, customer value chain, cost implications,
sustainability etc.).

“Rich Picture” (hand drawn) to fully illustrate your answer for Lidl (UK)
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• Comparison of different solutions with costing and choose one solution
to take forward with reasoning.
• With reference to the parcel conundrum recommend how LIDL UK should
respond to this conundrum (keeping in mind the possible technological
and environmental (CO2) impact).

Part 2
For the new system you should include Root Definition, CATWOE and
produce a detailed “Rich Picture” (hand drawn) to fully illustrate your
answer. Your rich picture must indicate the problems well as the
solution. (Not included in the word count).
By means of a Business Process Plan (BPP) illustrate the changes
including “AS IS” and “TO BE”. Brief explanations of both plans are
required and support your discussions with relevant literature. You must
follow the Business Process Management (BPM) standards covered in the
class. Part three is the implementation of the new process (“TO BE”);
failure not to include the BPP may result in marks not awarded for part
three

“Rich Picture” (hand drawn) to fully illustrate your answer for Lidl (UK)
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Part 3
Discuss how the managers would turn performance objectives into
operations priorities and the resources that would be necessary for
effective implementation of the new process (“TO BE” business process
plan). (About six hundred words).
Using a Balanced Scorecard, discuss how the business performance can be
measured post implementation (refer to the last three years of company
annual reports and any other relevant data for improvement and target
trends for LIDL UK).
Your work should be referenced including in text referencing with
appropriate literature and form a logical and concise discussion.

“Rich Picture” (hand drawn) to fully illustrate your answer for Lidl (UK)
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