Module 3 SLP: IT Project Roles, Responsibilities, Staffing

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Module 3 – SLP
In a software development project, there are often a great number of requested features, enhancement requests, defect fixes, etc. to be completed. How should a software development team approach the prioritization of these tasks and how resources should be allocated to completing them?
The helpdesk (or service desk) is available for technical support (as opposed to software development as in the question above). There are also a lot of requests that come into a helpdesk on any given day. How might the prioritization system for helpdesk requests differ from those in a software development project?
Provide any real-world examples you have come across.
IT PROJECT ROLES, RESPONSIBILITIES, AND STAFFING
You’ll remember that the general project for this term involves creating an implementation plan for the new TUI learning management system, Desire2learn (D2L). You’ve already had the opportunity to review some project management software; now you’ll have the opportunity to begin to put together an actual plan using it.
For this module, you should think about the people involved in your implementation process. These might include personnel from the vendor, along with University IT staff, administrators, faculty, other staff, and possibly students as well. Who is going to be needed, to do what, when?
Use your software to incorporate staffing into your project plan; allocate and distribute your personnel resources as you think they will be needed. If you need to make specific assumptions about people or their availability, don’t hesitate to do so as long as you keep a record of such assumptions and make them explicit in your write-up. Don’t hesitate to contact your professor if you have questions or want to clarify any particular points.
Finally, prepare a brief (2-3 page) report summarizing your activities regarding the previous two steps — personnel definition and plan design. Attach your plan report either as a component of the document (not counted against the page requirement). Be as personal and reflective as you can; remember, your aim is to describe what you learned from this process and how it might affect your behavior and your career.
SLP Assignment Expectations
Your paper will be evaluated on the following criteria:
Complete the SLP assignment. Length of 2-3 pages (since a page is about 300 words, this is approximately 600-900 words)
Conducted evaluation and analysis as required
Precision: the questions asked are answered.
Clarity: Your answers are clear and show your good understanding of the topic.
Breadth and Depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.
Critical thinking: Incorporate YOUR reactions, examples, and applications of the material to business that illustrate your reflective judgment and good understanding of the concepts.
Your paper is well written and the references are properly cited and listed.

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