Conflict Management & Negotiation Assignment 1

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Cause and effects of conflict
Identify a conflict situation that you directly or indirectly experienced that affected others in the workplace.
Explain what may have caused the conflict, describe the stages in the development of the conflict and briefly explain the effects of the conflict on the performance of the team and individuals at work.
Minimise and resolve conflict
Explain any recognised technique you used (or could have used) to minimise and resolve this conflict in your workplace and briefly explain how you could create a positive atmosphere at work to minimise the adverse effects of conflict.
Note: If the conflict was one that you directly experienced explain how you dealt with it or how, with hindsight, you could have dealt with it to produce a better outcome. If you did not directly experience the conflict explain how those involved may have dealt with it.