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Case Study: Accent Oak Furniture Company
Case Study: Accent Oak Furniture Company
Case Study: Accent Oak Furniture Company. Accent Oak Furniture Company has been in business for more than 30 years, serving
customers in Chicago and the surrounding area. The business consists of three differ-ent divisions composed of a bannister division that manufactures and installs quality
oak railings, a custom furniture division that manufactures such crafted items as din-ing room suites, and a kitchen cabinet division.
Case Study: Accent Oak Furniture Company
Case Analysis
1. Analyze the customer complaints using Pareto analysis to identify the largest cause of
complaints.
2. Construct histograms of the spindle and hole data to see if there is assignable cause to
the problem.
3. Complete the three following office memos with your recommendations.
Case Study: Accent Oak Furniture Company. Accent Oak Furniture Company has been in business for more than 30 years, serving
customers in Chicago and the surrounding area. The business consists of three differ-ent divisions composed of a bannister division that manufactures and installs quality
oak railings, a custom furniture division that manufactures such crafted items as din-ing room suites, and a kitchen cabinet division.
Case Analysis
Case Study: Accent Oak Furniture Company
1. Analyze the customer complaints using Pareto analysis to identify the largest cause of
complaints.
2. Construct histograms of the spindle and hole data to see if there is assignable cause to
the problem.
3. Complete the three following office memos with your recommendations.
