Design Theory

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Select one (1) task and provide a one (1) sentence demonstration
explaining how you would take the chosen task through Gagne-Briggs’ Nine
Events.

The Gagne-Briggs model is a comprehensive model used for training that
outlines nine important objectives that help aid in successful training.

Gain attention
Inform the trainee of the goal
Stimulate the recall of prior knowledge
Present material
Provide guidance for learning
Elicit Performance
Provide feedback
Assess performance
Enhance retention and transfer

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The task I selected was waiting on tables as I was a manager in a
restaurant. My sentence is as follows:

Guest satisfaction is the goal of every server and most important goal
in any restaurant, and if you use your own dining experiences and the
company objectives, it will help you reach the goal; the menu is an
excellent tool to help you achieve success and your guest will provide
you with valuable feedback that will help you continue to get better at
achieving your goal.

Based on the scenario, prepare a brief training cost analysis for a
training program of your choice, including estimated time requirements
for each task and relating those time requirements to the overall cost
you have identified for the project. Then, briefly describe your
strategy for implementation.

I will stick with restaurant server training for my cost analysis. To
effectively train a server takes about a week, that is five days of
training, 6 hours each day.

Day 1: Operational objectives video tutorial and quiz

Day 2: Menu Study and quiz

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Day 3: Hands on training with certified trainer who is an experienced server

Day 4: Hands on training with certified trainer who is an experienced server

Day 5: Being followed by an experienced trainer while they serve with
the last hour of the day spent on an overall knowledge test.

The trainee is paid $8.50 per hour for their training time for 30 hours,
that total cost is $255.

The trainer is paid $12.50 per hour for 3 days of training, that total
cost is $225.

In addition there is a $50 bonus paid to both the trainee and trainer if
training is successfully completed on time and all tests passed with 95%
or above, that total is $100.

The total cost of training is $580 for a server in a restaurant.

Design Theory

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